Patient Access Representative
About Us
For more than 85 years, Stephens County Hospital has been a trusted cornerstone of our community, committed to excellence in healthcare and compassionate patient service. Our dedicated team of approximately 475 employees is driven by a shared passion for improving lives and recognizes the true value of good health.
Stephens County Hospital is a 96-bed acute care facility located in Toccoa, Georgia, nestled in the scenic foothills of Northeast Georgia. Our welcoming, family-oriented community offers a rich blend of cultural, civic, and outdoor opportunities, making it an exceptional place to live and work.
We are proud members of the Georgia Hospital Association, the American Hospital Association, and the Georgia Alliance of Community Hospitals. Stephens County Hospital is fully accredited by The Joint Commission, the nation’s leading healthcare accrediting organization, reflecting our ongoing commitment to quality and safety.
Position: Patient Access Representative
Schedule:
- Full-Time, Night Shift (7:00 PM – 7:00 AM)
- Rotating 12-hour shifts, including weekends
- PRN shifts also available
Position Summary
The Patient Access Representative plays a vital role in creating a positive first impression for our patients. This position is responsible for delivering exceptional customer service while efficiently managing patient registration, verifying demographic and insurance information, and ensuring accurate and timely completion of all registration processes.
This role requires strong attention to detail, professionalism, and the ability to navigate a fast-paced healthcare environment while maintaining a patient-centered approach.
Key Responsibilities
- Deliver outstanding customer service and foster a welcoming environment for all patients
- Accurately collect, verify, and update patient demographic and insurance information
- Determine patient eligibility, benefits, and financial responsibility, including co-pays and deductibles
- Process payments and provide appropriate documentation and receipts
- Ensure all registration documentation is complete, accurate, and compliant with hospital standards
- Collaborate with clinical departments and physician offices to support patient flow and scheduling
- Maintain patient confidentiality and adhere to all HIPAA and EMTALA regulations
- Utilize effective problem-solving and service recovery techniques when addressing patient concerns
- Assist with training new team members and participate in ongoing education
- Perform switchboard duties as needed, ensuring prompt and professional call handling
- Support emergency communication protocols and hospital code procedures
Qualifications
Education:
- High school diploma or equivalent preferred
Experience:
- Previous experience in patient registration, switchboard operations, or healthcare administration preferred
- Familiarity with medical terminology is a plus
Skills and Abilities:
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to maintain accuracy and attention to detail in a fast-paced environment
- Basic computer proficiency and typing skills (minimum 40 WPM preferred)
- Ability to handle sensitive information with confidentiality and professionalism
Work Environment & Physical Requirements
This role involves a combination of sitting, standing, and walking throughout the shift in a fast-paced, high-demand environment. Candidates should be comfortable with frequent movement, computer use, and occasional lifting with assistance. Strong sensory awareness (vision and hearing) and manual dexterity are required to perform daily tasks effectively.
Professional Expectations
- Maintain a professional appearance and adhere to dress code standards
- Demonstrate reliability and punctuality
- Comply with all hospital policies, procedures, and regulatory requirements
- Participate in performance improvement initiatives and staff development opportunities
- Represent Stephens County Hospital with professionalism and integrity at all times
Equal Opportunity Employer
Stephens County Hospital is an Equal Opportunity Employer. We are committed to creating an inclusive environment and provide equal employment opportunities to all applicants regardless of race, color, religion, sex, age, pregnancy status, marital status, national origin, citizenship, disability, military status, sexual orientation, genetic information, or any other legally protected status
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marie.culver@stephenscountyhospital.com
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