Effective communication is critical in health care settings where miscommunication could lead to misdiagnosis and improper or delayed medical treatment. It is the goal of Stephens County Hospital that any person who is deaf, hard of hearing, blind, visually impaired, language impaired or health literacy impaired may be able to communicate and be communicated with in an effective, timely fashion in compliance with the Americans with Disabilities Act to provide for effective health care while maintaining the individual’s personal control and dignity. Stephens County Hospital uses a variety of ways to communicate with patients and family members who suffer from any of these issues.
- Communication assistance for patients who are deaf or hard-of-hearing
- Communication with non-English speaking patients or family members (in-house interpreter or Language Line Services)
- Free medical interpretation to ensure that patients understand their health information and can participate in their treatment decisions and follow through with their treatment plans.