Radiology Receptionist/Patient Navigator
About us: For the past 85 years, Stephens County Hospital has been a trusted name in the community, striving for excellence and delivering professional and compassionate care. Our dedicated staff of approximately 475 employees has a heart for healthcare and realizes how precious the gift of good health can be.
Stephens County Hospital is a 96-bed acute care hospital located in Toccoa, Georgia. We are nestled in the beautiful foothills of Northeast Georgia where our family-oriented community offers many cultural and civic opportunities as well as numerous outdoor activities.
Stephens County Hospital is a member of the Georgia Hospital Association, American Hospital Association and Georgia Alliance of Community Hospitals. Stephens County Hospital is fully accredited by the Joint Commission, the nation’s premier healthcare monitoring agency.
Radiology Receptionist/Patient Navigator
Monday - Friday - Full Time - Day Shift
Education:
High School Graduate or equivalent preferred.
Experience:
Business office skills and computer knowledge required.
Medical terminology and clerical experience in a medical office setting preferred.
Positive service oriented interpersonal skills required.
Responsible for patients of the following age groups:
Pediatric (>Newborn to 11 Years) Senior Adult (60 to 74 Years)
Adolescent (12 to 18 Years) Geriatric (75 Years and Older)
Adult (19 to 59 Years)
Duties and Responsibilities:
- Ability to use computers and navigate to necessary fields.
- Greets patients with smile and concern with promptness.
- Checks two patient identifiers for proper identification upon arrival for exam.
- Explains the procedure wait time if applicable.
- Verifies that all information needed prior to exam such as order, diagnosis and pre-cert is complete.
- Enters physician’s order into computer correctly.
- Answers all phone calls with proper etiquette and knows how to handle questions.
- Alerts technologist of patient arrival and any complications with patient.
- Verifies and reminds patients of scheduled exam for following day. Uses phone etiquette properly.
- Communicates with staff interdepartmentally of any issues that may arise.
- Monitors all faxes for requests such as needed exams and reports.
- Monitors Powershare to ensure all continuum of care is complete.
- Maintains all communication with staff and patient concerning wait times for exams.
- Shows initiative to multi task if needed.
- Demonstrates knowledge of the department and explains procedures if needed to patient.
- Able to answer questions regarding department with concern to the patient.
- Adheres to all policies, procedures, and rules of the department.
- Ability to communicate with physicians about patients if needed verbally or on the phone.
AGE SPECIFIC COMPETENCIES
Pediatric (> Newborn to 11 Years)
- Demonstrates knowledge of legal restrictions related to registration and treatment of minors.
- Maintains safe environment for patient.
- Identifies learning barriers and needs of parent/caregiver in relation to the registration process.
Adolescent (12 to 18 Years)
- Demonstrates knowledge of legal restrictions related to registration and treatment of minors and young adults.
- Demonstrates awareness of privacy issues.
- Explains the registration process in terms easily understood by patients and caregivers.
- Demonstrates awareness of this population’s increasing control and autonomy over self.
Adult (19 to 59 Years)
- Demonstrates ability to adapt communication according to the individual’s level of education and understanding.
- Demonstrates understanding of economic concerns and stress related to injury and disease.
- Demonstrates ability to handle controversy in a tactful and productive manner.
- Demonstrates understanding of patient confidentiality issues related to various payor situations.
- Recognizes and adapts to cultural factors related to the registration process including patient literacy.
Senior Adult (60 to 74 Years)
- Explains the registration process in a manner that is easily understood by the patient and or caregiver.
- Allows time to answer questions related to insurance coverage and billing effectively.
- Adapts the registration procedure in accordance with any physical limitation demonstrated by the patient.
- Recognizes and adapts to cultural factors related to the registration process including patient literacy.
Geriatric (75 Years and Older)
- Explains the registration process in a manner that is easily understood by the patient and or caregiver.
- Allows time for patient to “process” information and give response or ask questions.
- Answers question related to insurance coverage and billing effectively.
- Adapts the registration procedure in accordance with any physical limitations demonstrated by the patient.
- Recognizes and adapts to cultural factors related to the registration process including patient literacy.
Knowledge, Skills, and Abilities:
- Ability to compile, code, and categorize, or verify information/data.
- Ability to work independently and maintain a positive attitude.
- Ability to maintain confidentiality of all medical, financial, and legal information.
- Ability to complete work assignments accurately and in timely manner.
- Ability to communicate effectively, with excellent verbal and written communication skills.
Non-Essential Functions:
- Perform other duties as assigned or requested.
Professional Requirements:
- Adhere to dress code, appearance is neat and clean.
- Complete annual education requirements
- Maintain patient confidentiality at all times.
- Report to work on time and as scheduled.
- Wear identification while on duty.
- Maintain regulatory requirements, including all state, federal, and local requirements.
- Represent the organization in a positive and professional manner at all times.
- Comply with all organizational policies and standards regarding ethical business practices.
- Participate in performance improvement and continuous quality improvement activities.
- Attend regular staff meetings and in-services as needed.
Physical Requirements and Environmental Conditions:
- May need to sit or stand for 2-6 hours at a time.
- Physically demanding, high stress environment.
- Requires full range of body motion and mechanics.
- Must be able to lift 50 lbs.
- Must have excellent eye- hand coordination.
Stephens County Hospital is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition, carrier status or any other legally protected status
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marie.culver@stephenscountyhospital.com
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