Physician Practice Manager at Stephens County Hospital school based Health Center.

About us: For the past 85 years, Stephens County Hospital has been a trusted name in the community, striving for excellence and delivering professional and compassionate care. Our dedicated staff of approximately 475 employees has a heart for healthcare and realizes how precious the gift of good health can be.

Stephens County Hospital is a 96-bed acute care hospital located in Toccoa, Georgia. We are nestled in the beautiful foothills of Northeast Georgia where our family-oriented community offers many cultural and civic opportunities as well as numerous outdoor activities. 

Stephens County Hospital is a member of the Georgia Hospital Association, American Hospital Association and Georgia Alliance of Community Hospitals. Stephens County Hospital is fully accredited by the Joint Commission, the nation’s premier healthcare monitoring agency

 

Physican Practice Manager - Full Time - Exempt Position

 

Education: 

High School Diploma required.

Associates Degree preferred.

 

Experience:

Minimum three to five years in a medical office setting;

Minimum of one to three years in a supervisory or management position.

 

Duties and Responsibilities:

  • Goals and objectives are consistent with hospital mission and interdepartmental objectives.
  • Identifies specific outcomes and target dates.
  • Reviews goals monthly and addresses in monthly report.
  • Addresses goal resolution.
  • Develops an operating budget and capital expenditure plan.
  • Consistent with goals and objectives.
  • Reviews financial results monthly; compares to budget and takes corrective actions regarding unfavorable variances.
  • Maintains appropriate levels of supplies/inventory.
  • Selects equipment consistent with goals/budget.
  • Processes departmental payroll accurately and timely.
  • If applicable insures that departmental charges are input accurately and timely.
  • Employees are well informed.
  • Assures adherence.
  • Reviews and revises at least annually or as needed.
  • Delegates and coordinates departmental workflow for optimum efficiency.
  • Shares control with employees and others as related to the outcome of services provided by the department.
  • Seeks to constantly improve processes resulting in increased effectiveness and efficiency.
  • Develops job descriptions and measurable performance standards; reviews and revises as needed.
  • Encourages each employee to be quality conscious.
  • Maintains a quality improvement log to show improvements.
  • Crosses disciplinary lines to achieve functional quality improvement.
  • Fosters openness and exchange of ideas for improvement.
  • Advertises successes and builds on them for improvement.
  • Leads by example.
  • Finds an improvement opportunity.  Organizes a multidisciplinary team who is familiar with the problem.
  • Clarifies current knowledge about the process.
  • Uncovers the root causes.
  • Starts the PDCA cycle.
  • Plans for correction/intervention.
  • Does or implements the intervention.
  • Checks the results of the intervention.
  • Acts on the results with acceptance, rejection or modification.
  • Proactively shares information with employees regarding mission, values goals, progress, trends, experiments, successes and failures.
  • Proactively shares with administration information that could effect employees’ morale, motivation and ability to contribute to the organization.
  • Provides input at Department Manager meetings and other committee meetings as assigned.
  • Recruits, interviews, selects, hires and orients employees to fill vacancies in the department.
  • Facilitates the hiring process by thorough, accurate and timely submission of paperwork.
  • Monitors staffing levels and recommends adjustments to assure that customer needs are met.
  • Promotes longevity.
  • Runs efficient meetings which do not waste time.
  • Manages group dynamics to encourage participation by all and use of all talents.
  • Is able to reach consensus.
  • Recognizes and rewards team cooperation, efforts and results.
  • Acts proactively rather than reactively as evidenced by taking the initiative to solve problems before they become major crises.
  • Responds to suggestions of others with optimism and an eye to visionary possibilities rather than with pessimism and negativity.
  • Consistently treats employees as a customer rather than a resource which is expendable as evidenced by low turnover.
  • Displays a high motivation to work with all employees to achieve the goals of the department and hospital.
  • Strives to coach employees rather than reprimand.
  • Encourages and provides for employee education/training opportunities which will have a direct effect on employee performance.
  • Accurately and realistically evaluates employees based on job descriptions and performance standards.
  • Submits evaluations to Human Resources on or before annual review date or end of probationary period.
  • Maintains standards.
  • Measures results periodically.
  • Takes corrective actions when actual results are less than established standards.
  • Participates and cooperates in the hospital safety program.
  • Adheres to hospital safety policies as directed by the Safety Manual.
  • Uses universal precautions and applies safe work practices during the performance of the job.
  • Participates appropriately during emergency preparedness drills.
  • Able to complete departmental safety surveys when requested.
  • Is familiar with the Hazard Communication program within the department.
  • Recognizes safety hazards and takes corrective action.
  • Attends Safety/IC in-services as required by job description.
  • Develops and monitors standards of safety for department (managers only).
  • Submits Fire Drill Reports.
  • Completes Incident Investigations thoroughly and timely (managers only).
  • Supervises patient scheduling.
  • Oversees registration of patients.
  • Oversees financial counseling.
  • Assures accurate data entry and processing including posting of charges.
  • Oversees cash posting/bank deposits.
  • Manages insurance contracts and ensures compliance with contracts.
  • Promotes excellent customer service.
  • Provides educational materials to patients.
  • Communicates with patients regarding inquiries and/or complaints.
  • Ensures patient satisfaction.
  • Keeps track of equipment and manages inventory.
  • Oversees facility cleaning, hygiene, safety and maintenance.
  • Oversees removal of medical waste in compliance with regulatory requirements.
  • Ensures compliance with current healthcare regulations, medical laws and ethics.
  • Formulates procedure for systematic retention, protection, retrieval, transfer and disposal of records.

 

Knowledge, Skills, and Abilities:

  • Ability to compile, code and categorize, or verify information/data
  • Strong organizational and interpersonal skills
  • Ability to determine appropriate course of action in more complex situation
  • Ability to work independently, exercise creativity, and maintain a positive attitude
  • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
  • Ability to maintain confidentiality of all medical, financial, and legal information
  • Ability to complete work assignments accurately and in a timely manner
  • Ability to communicate effectively, with excellent verbal and written communication skills

 

Other Essential Functions:

  • Perform other duties as assigned or requested.

 

Professional Requirements:

  • Adhere to dress code, appearance is neat and clean.
  • Complete annual education requirements.
  • Maintain patient confidentiality at all times.
  • Report to work on time and as scheduled.
  • Wear identification while on duty.
  • Maintain regulatory requirements, including all state, federal and local regulations.
  • Represent the organization in a positive and professional manner at all times.
  • Comply with all organizational policies and standards regarding ethical business practices.
  • Participate in performance improvement and continuous quality improvement activities.
  • Attend regular staff meetings and in-services as needed.

 

Physical and Mental Requirements:

Must have the cognitive ability to perform in this role. Critical and executive level thinking is required

Must have strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Have near normal hearing – able to hear alarms/telephone/normal speaking voice/webinars

Have near normal vision – clarity of vision (both near and far) either corrected on non-corrected, ability to distinguish colors

Have good manual dexterity and eye-hand-foot coordination

Standing – continuously within the shift (67-100%)

Walking – continuously within the shift (67-100%)

Climbing – occasionally within the shift (1-33%)

Bending/stooping – frequently within the shift (34-66%)

Twist at the waist – occasionally with the shift (1-33%)

Pushing/pulling 50+lbs without assistance – frequently within the shift (34-66%)

Pushing/pulling 100+lbs with assistance – frequently within the shift (34-66%)

Lift/carry – 20+lbs without assistance – occasionally within the shift (1-33%)

Reaching above the shoulders – frequently within the shift (34-67%)

Lift/carry – 50+lbs with assistance – occasionally within the shift (1-33%)

 

Stephens County Hospital is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition, carrier status or any other legally protected status.

marie.culver@stephenscountyhospital.com
marie.culver@stephenscountyhospital.com