Patient & Visitor Resources
Patients are our top priority. That’s why every member of our team strives to meet your needs with the highest medical services while ensuring a pleasant and welcoming experience. Whether you are here for an outpatient procedure or if you will be staying with us for a longer time, we encourage you to let us know of any questions or concerns you might have so that your time with us will be as comfortable as possible.
During or after your stay with us, you may be provided a Patient Satisfaction/ Patient Experience survey asking you to rate your experience. We hope you will respond frankly and be able to say that your experience was very good. Please let us know while you are here what we can do to make things better for you. Only by hearing from patients like you can we know if we are doing a good job and find ways to improve our services. We encourage you to write to us about any specific problems, questions or compliments you may have.
What To Bring
Please bring the following to streamline your admittance into the Stephens County Hospital system:
- Photo identification (Driver’s License, Georgia Identification card, Military I.D., U.S. Passport).
- Insurance card.
- An accurate list of your current medications and any over-the-counter vitamins and herbs you may be taking for your doctor and nurse to review. You may also bring your medication bottles but please be advised you cannot take any medicine other than what is provided to you by the hospital during your stay.
- DO NOT bring valuable items such as jewelry or large sums of money. Leave valuables and excess property at home or with a family member.
Patient Registration
A registration process will be completed to record your visit to the hospital. You will be asked for information about yourself, your family, where you work and what type(s) of health insurance coverage you have. You will be asked to sign a consent form that gives the hospital and its staff permission to provide you health care and to bill your insurance so the hospital will be paid directly.
During Your Stay
Patient Meals
Your doctor selects the type of diet you will have while you are in the hospital. If your doctor has ordered a special diet, your choices will be more limited. Either way, our Nutrition Services Department will try to accommodate your wishes making your meals as tasty as possible. Please check with your nurse before eating food brought in by visitors or family. Unfortunately, patients cannot be served in the cafeteria.
Your Room
We strive to create a comfortable and pleasant environment that ensures patients and their families feel at home during your hospitalization. Our state-of-the-art beds are equipped with an air surface mattress which assists with prevention of skin breakdown. Most patient rooms are private and feature a sleep chair or recliner for loved ones. All our bathrooms have a shower.
Entertainment
Each room has WiFi available, a telephone and television. The Patient Education Channel is also available on Channel 81 providing around-the-clock educational programs such as heart failure, how to control high blood pressure and smoking cessation.
Smoking and Tobacco Use
As a hospital, we promote wellness in part through providing the cleanest, healthiest environment possible. As a result, smoking or any use of tobacco is not permitted inside the hospital or on its campus. All visitors and family members must leave the campus if they choose to smoke. We take the health and safety of our patients, visitors and employees seriously; therefore, this rule is strictly enforced. In Georgia, an individual found violating the Georgia Smokefree Air Act of 2005 is guilty of a misdemeanor and, upon conviction shall be punished with a fine of not less than $100.00 and not more than $500.00.